Refund policy

Returns & Refund Policy

At Dropeyes, we are always here to help. We understand that mistakes can happen when placing an order, that you may sometimes no longer require an item, or that an item may occasionally arrive in a condition that is not as expected.

If you have an issue with your order, please contact us at help@dropeyes.com or through our website, and our customer service team will be happy to assist you.

If the mistake or issue was caused by us, we will provide a full refund and cover the reasonable return postage costs. No restocking fee will apply in these circumstances.

What Items Are Returnable?

To be eligible for a refund, items must be:

  • Unopened and unused

  • In their original condition

  • Unmarked and undamaged

  • In their original packaging

  • Returned to us within 30 days of the original order date

  • If the item has a security seal, the seal must remain intact and unbroken

For eligible returns where the issue is not due to an error on our part, a 10% restocking fee will be deducted from the refund for UK customers.

For US customers, a 20% restocking fee will apply to eligible returns where the issue is not due to an error on our part.

Return Postage

UK customers: Return postage costs are the responsibility of the customer unless the return is due to an error on our part or the item arrived damaged or faulty.

US customers: Return postage costs are the responsibility of the customer. For returns where the issue is not due to an error on our part, a $12 return postage fee will apply and will be deducted from the refund.

If an item is returned because of an error on our part, we will cover the applicable return postage costs and the relevant restocking fee will not apply.

Non-Returnable Products

For hygiene, safety and product-quality reasons, we cannot accept returns of eye drops, contact lens solutions, sprays or similar products, even if they are unopened.

Eye supplements may only be returned if the security seal remains completely unbroken and intact.

Certain products may also be non-returnable where required by applicable law or due to their nature.

How to Request a Return

Please contact us at help@dropeyes.com before sending any item back. Please include your order number and details of the item you wish to return.

We will provide you with the appropriate return instructions.

Please do not send items back without contacting us first, as this may delay the processing of your return.

How Long Will It Take to Receive My Refund?

Once your returned items have been received and inspected, we will send you an email confirming whether your refund has been approved.

Approved refunds are normally processed within 3–5 working days, although the time taken for the refund to appear on your statement may depend on your bank or card issuer.

Refunds will be made only to the original payment method used to place the order.

Questions?

If you have any questions about our Returns & Refund Policy, please contact us at:

help@dropeyes.com