Shipping policy
Shipping Information
This Shipping Information applies to orders placed by customers in the United Kingdom and United States through Dropeyes.
UK Shipping
When will my order arrive?
Orders placed by 1:00 PM, Monday to Friday, are usually dispatched the same day, subject to stock availability, payment confirmation and any necessary order checks.
Our standard UK delivery service takes approximately 1–2 working days from dispatch.
If you require your order urgently, you can select NEXT DAY delivery at checkout for an additional £9.95. Next Day delivery is available for UK orders only and is subject to stock availability and the applicable order cut-off time.
Once your order has been dispatched, you will receive a dispatch confirmation email with tracking information from Royal Mail or DPD, allowing you to follow your delivery.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays, operational disruption or other unforeseen circumstances.
How much does UK delivery cost?
-
Standard Delivery: £3.95
-
NEXT DAY Delivery: £9.95
NEXT DAY delivery is subject to stock availability and is available for UK orders only.
USA Shipping
When will my order arrive?
Orders to the USA are shipped using Royal Mail Express. You can choose from the following delivery options at checkout:
-
Standard Shipping: 3–5 working days — $8
-
Rush Expedited Shipping: 1–3 working days — $16
Delivery times are estimated from dispatch and may vary depending on customs processing, carrier operations and other circumstances outside our control.
Once your order has been dispatched, you will receive a dispatch confirmation email and Royal Mail Express tracking information, allowing you to track your order from dispatch to delivery.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your delivery address, including your house or building number, street name, postcode/ZIP code, city and any apartment, unit or suite information before completing your order.
If an incorrect or incomplete address is provided by the customer and the parcel has already been dispatched, we may be unable to amend the delivery address while the parcel is in transit.
Where the courier attempts delivery to the incorrect address provided by the customer, the original shipping cost may still be incurred even if the parcel cannot be successfully delivered.
If the parcel is returned to us or otherwise requires a new shipment because an incorrect or incomplete address was provided by the customer, additional reshipping charges will apply before the order can be sent again.
USA Reshipping Fee
For USA orders, where a parcel needs to be reshipped because an incorrect or incomplete delivery address was provided by the customer, a $16 reshipping fee will apply.
This fee reflects the shipping cost incurred to send the replacement shipment, including circumstances where the original parcel has already been processed and shipped and the courier has attempted delivery to the address provided.
We will contact the customer where possible before reshipping and will confirm the applicable reshipping charge.
The parcel will only be reshipped once the applicable reshipping fee has been paid and the customer has confirmed the correct delivery address.
Order Processing and Dispatch
Orders are normally processed in accordance with the dispatch times stated above.
Once an order has been processed, prepared for dispatch or dispatched, it may no longer be possible to cancel or amend the order.
Where an order has already been dispatched, we may not be able to recall or intercept the parcel, depending on its location and the stage of delivery.
For subscription orders that have already renewed and entered processing or dispatch, please refer to our Cancellation Policy for information regarding cancellation and potential courier recall.
Courier Recall
Where a customer requests cancellation after an order has already been processed but while the parcel remains within the UK, we may, where reasonably possible, contact the courier and request that the parcel is recalled.
A courier recall is not guaranteed.
Once a parcel has left the UK or has progressed beyond the point at which the courier can reasonably intercept it, we may no longer be able to recall or cancel the shipment.
Where a recall is successfully arranged following a subscription renewal, any applicable recall and cancellation fee will be handled in accordance with our Cancellation Policy.
What if I'm not home?
Most of our smaller items are sent in letterbox-friendly packaging, so you generally do not need to be at home to receive your order.
If your parcel cannot be delivered and you are not available, the delivery carrier may leave a card or provide instructions on how to rearrange delivery or collect your parcel from a local depot.
My Order Hasn't Arrived. What Should I Do?
For UK orders, please allow up to 3 working days from dispatch for delivery before contacting us.
For USA orders, please allow up to:
-
5 working days from dispatch for Standard Shipping
-
3 working days from dispatch for Rush Expedited Shipping
If your order has not arrived within these timeframes, please contact our customer service team at help@dropeyes.com and we will be happy to assist you.
Where tracking information is available, please include your order number when contacting us so that we can investigate the delivery with the relevant carrier.
Delays Outside Our Control
While we aim to dispatch orders promptly and provide reliable delivery services, delivery times are estimates and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including:
-
Courier or postal service delays
-
Customs processing or delays
-
Severe weather
-
Public holidays
-
Strikes or industrial action
-
Operational disruptions
-
Incorrect or incomplete delivery information provided by the customer
-
Other unforeseen circumstances affecting the delivery network
We will nevertheless make reasonable efforts to assist customers where a delivery is delayed or appears to be lost.
Contact Us
If you have any questions about your order or our shipping services, please contact us at:
We are committed to providing a reliable and seamless shopping experience for our customers in the UK and USA.