Terms of Service

Last Updated: 13 August 2026

Welcome to Dropeyes. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. About Dropeyes

Dropeyes provides and sells eye care products, eye drops, eye supplements and related products to customers in the United Kingdom and United States.

We reserve the right to update, modify or discontinue any product or service without prior notice.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce or commercially exploit our website content without our written permission.

We reserve the right to refuse service or cancel orders where we reasonably suspect fraudulent, abusive or unlawful activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, product packaging, appearance, specifications and availability may occasionally differ from information shown on the website.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, delay fulfilment or provide a refund where appropriate.

4. Eye Care Products

Our products are intended to be used in accordance with the manufacturer's instructions and applicable product information.

Dropeyes does not replace the advice of a doctor, optometrist, pharmacist or other qualified healthcare professional.

If you have a medical condition, experience persistent or serious symptoms, or are unsure whether a product is suitable for you, you should seek appropriate professional medical advice before using the product.

5. Orders

When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to cancel or refuse an order where:

• The product is unavailable.

• There is an obvious pricing or listing error.

• We are unable to verify required information.

• We suspect fraud or unauthorised activity.

• The order cannot reasonably be fulfilled.

• There is an error in the shipping or payment information provided.

If we cancel an order after payment has been taken, the amount paid for the cancelled order will be refunded to the original payment method.

6. Prices and Payment

All prices displayed on our website are shown in the applicable currency at checkout.

For UK customers, prices may include applicable VAT where required.

For US customers, applicable sales taxes, duties, customs charges or other import-related costs may apply depending on the destination and applicable regulations.

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed and dispatched.

7. Shipping and Delivery

We ship orders to the United Kingdom and United States using the delivery services available at checkout.

Estimated delivery times are provided as guidance and are not guaranteed unless a specific guaranteed delivery service has been selected and confirmed at checkout.

Delivery may occasionally be delayed due to circumstances outside our control, including carrier delays, customs processing, weather, strikes or other unforeseen circumstances.

Please ensure that your delivery address is accurate and complete. We are not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

Please refer to our Shipping Policy for further information.

8. Cancellations

You may request cancellation of an order as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it is processed or dispatched. However, once an order has been processed or dispatched, cancellation may no longer be possible.

If an order cannot be cancelled, you may be able to return eligible products in accordance with our Returns & Refund Policy.

For subscription orders, cancellation terms are set out in our Cancellation Policy.

9. Returns and Refunds

Returns and refunds are subject to our Returns & Refund Policy.

Certain products, including eye drops, solutions and sprays, may not be eligible for return due to hygiene, safety or product-quality considerations.

Nothing in our returns policy limits any statutory rights that consumers may have under applicable law.

10. Subscriptions

Where subscription products are available, customers may be charged automatically according to the subscription frequency selected at checkout.

Customers may cancel or manage their subscription in accordance with our Cancellation Policy.

Cancelling a subscription does not necessarily cancel an order that has already been processed or dispatched.

11. Promotions and Discount Codes

Promotional codes and discounts may be subject to additional terms and conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash.

• Only one promotional code may be used per order.

• Promotions may not be combined with other offers.

• We reserve the right to withdraw or amend promotions at any time.

• Promotional discounts may not apply to certain products.

12. Intellectual Property

All content on the Dropeyes website, including text, logos, graphics, images, product descriptions, designs and other materials, belongs to Dropeyes or its respective content providers and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, delivery companies, analytics providers and other service providers.

We are not responsible for the content, availability, security or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Dropeyes will not be responsible for indirect, incidental or consequential losses arising from your use of our website or products.

We are not responsible for losses or delays caused by circumstances outside our reasonable control.

Nothing in these terms affects your statutory consumer rights.

15. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, strikes, transport disruption, government action, customs delays, internet or telecommunications failures, or other events beyond our reasonable control.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that we need to process certain information, such as your name, contact details, payment information and delivery address, in order to process and fulfil your order.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

The terms applicable to your order will generally be the terms in effect at the time you placed your order, unless a change is required by law.

18. Governing Law

For customers purchasing from the United Kingdom, these terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

For customers purchasing from the United States, applicable US federal and state consumer protection laws will apply where required.

Nothing in these Terms of Service is intended to remove or restrict any mandatory rights you may have under the laws applicable to you.

19. Contact Us

If you have any questions about these Terms of Service or your order, please contact us:

Dropeyes
Email: help@dropeyes.com

By using our website and placing an order, you acknowledge that you have read and agreed to these Terms of Service.